SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ryvian.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ryvian.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👌 This guide was a lifesaver! My kitty, Mr. Whiskers, had been turning his nose up at dinner for days and I was getting really worried. But after reading this eBook, I realized it wasn't as serious as I thought – just some behavioral issues we could address right at home. The real-life scenarios made me feel so much less alone and stopped me from freaking out every mealtime! 🐱
Fear not fellow fur-parents, appetite loss isn't always scary thanks to this guide.
This guide made dealing with my picky kitty a breeze!
A lifesaver for worried pet parents – no more guessing games with Whiskers' appetite.
honestly didn’t know what to do when my cat stopped eating...this ebook helped me figure out if it's medical or just her being fussy 😺 now i know exactly when to call the vet instead of guessing all the time!
🐾 No more panic calls to the vet - this guide is a must for cat parents!
If you're like me and your fur baby is more than just a pet, then you'll love how this guide introduces modern tools in an easy-to-understand way that doesn't make you feel like you're taking a tech course. With its help, I've quickly identified why my little Fluffy isn't eating - turns out she's not sick but simply finicky about her food bowls.
Never felt so relieved! This eBook helped me understand my fussy eater.
Real-life scenarios? Check ✔️ Easy solutions? Double check ✔️✔️ Love it!
This appetite guide? Top-notch stuff! It’s chock-full of practical steps that can be put into action straight away without any fuss or confusion 👍 No more guesswork on whether it's time to ring up the vet or not.
Straightforward and practical, it's like having a vet in your pocket.
Wowza! This cat appetite guide is something else! It uses actual scenarios which makes everything super relatable - totally eased my worries about overreacting with Muffin's recent loss of appetite. Plus, they introduce AI-based tools in such a simple way even non-techy folks like myself can understand!
No tech jargon here, just simple AI tools that work wonders!