SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ryvian.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ryvian.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 Super helpful guide! I now understand my pets' sleep patterns better, and the checklists really keep me on track.
Wow, I gotta tell ya, this pet care guide has been an absolute game changer for our bustling multi-pet household. You know how it is when you've got more than one fur baby to look after - it can be a real circus. But with the help of this guide, we're finally getting some peace and quiet around here. Let me break it down for you. This isn't just any old manual; it's like having your own personal pet whisperer right at your fingertips. It gives us all the lowdown on what our pets need and when they need it so we're not left guessing or stressing about whether we're doing things right. And let me tell you something else - ever since we started following the advice in this guide, everybody in our house is catching more zzz's! No more late-night barking or early morning whining to deal with because now we understand better what each of our pets needs are and how to meet them effectively. What really blows my mind though is just how easy-to-follow everything in this book is. It doesn't matter if you're a first-time pet owner or have had animals all your life; there's something valuable in here for everyone. So yeah, if you ask me? This pet care guide totally rocks! If you’ve got multiple critters running around your home like us then trust me on this one – get yourself a copy pronto! Your sanity (and sleep schedule) will thank you.
Truly a blessing for us pet parents who want to ensure our furry babies are getting the best sleep possible.
This guide is amazing! It combines traditional wisdom with modern tech to help me spot early signs of sleep issues in my pets.
Ever since I've started using this digital pet care guide, my understanding of pets' sleep and rest behavior has grown exponentially. The material is presented in an easy-to-understand format that even a novice like me could grasp without any hiccups. It's impressive how it combines traditional wisdom with modern AI technology to offer actionable advice and checklists that are simple yet effective. My multi-pet household now enjoys better harmony as we understand each other's needs more clearly. Plus, the ability to spot early signs of potential sleep issues before they affect their health is truly a blessing! This guide is more than just informational; it brings about noticeable improvements in your pets' well-being.
I never knew how important proper rest was for pets until I got this digital care guide. A must-have for every pet owner.
The easy-to-follow examples make understanding complex concepts a breeze. My pets have been happier ever since I started following its advice!
😊
A life-saver! The actionable advice helped me improve not just their sleep but overall wellness too.
i've seen an improvement in both mine & my dogs relaxation levels since using this 🐾💤
No more guesswork about whether or not they're sleeping enough- thanks to this comprehensive guide!
love it 💖
An invaluable resource that has improved the quality of life for both myself and my beloved companions
This digital pet care guide has been an absolute revelation for me as a pet parent who always wants what's best for her fur babies. The insights offered on understanding pets’ sleep patterns have helped me ensure optimal rest for them, leading to improved overall wellness. What stands out most about this resource is its blend of conventional wisdom with advanced AI technology - making it incredibly user-friendly while providing practical advice and easy-to-follow examples that make sense! Now, my multi-pet household runs smoothly with everyone getting adequate rest thanks to the harmonious environment created by following these guidelines.
This guide has not only improved my pets' sleep but also brought harmony to our household. It is simply outstanding!
Seriously, every pet parent needs this! It's helped me spot early signs of rest issues before they affect their health
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